The World Cup is a global football festival, which is expected by millions of fans around the world, and providing
them with quality services is one of the key tasks in organizing a tournament. A) Visa-free entry / Passport of the fan
Passport fan - FAN ID - is issued after purchasing a ticket to the World Cup and is a necessary document for the
passage to the stadium for all categories of spectators without exception. FAN ID - is a personalized document, which
indicates the name, there is a photo and a magnetic strip with the data of the owner.
Foreigners Passport fan gives the right to visa-free entry to Russia for a period that begins 10 days before the
first match and will end in ten days after the last match of the tournament.
- The information on the migration legislation and foreign spectators registration with the police in the period of the 2018 FIFA World Cup holding
In addition, the FAN ID entitles you to free travel during the tournament in the host cities and between them (more
on this - below).
The Fan Passport system was used for the first time during the Confederations Cup and proved its effectiveness both
as a tool for visa-free entry into the country and as a tool for controlling access to stadiums (447 693 Passports of
the fan were issued, of which about 30 000 were issued to foreigners).
The Fan Passport is recommended to make out in advance. Foreign fans can register and receive FAN ID free of charge
by mail delivery, courier delivery to one of the visa centers, as well as to some Rossotrudnichestvo branches located
abroad. Russian fans can get a FAN ID in the centers of the Passport of the fan in the cities-organizers or order
delivery to one of the post offices.
The passport of a foreign citizen, applying for Fan ID, should be valid at least till July 25, 2018. In this case there is no need to receive a new passport
All the necessary information on the Passport fan, including the application, receipt and delivery is available on
the site www.fan-id.ru.
B) Free travel
For the viewers of the World Championship there will also be a free ride system. It consists of two main parts:
free travel between the cities-organizers on additional trains;
free travel on the days of matches on public transport in
To obtain the right to free travel in both cases, the viewer must have a ticket for the match or a document
confirming possession of it, as well as the Fan Pass (FAN ID).
To familiarize with rules of granting of service of free travel and to book tickets for trains it is possible on a
site https://tick.ets.transport2018.sot/. For free travel of fans between the cities-organizers, more than 700 additional trains are planned, which will be able to transport over 400,000 passengers.
In addition, on the day of the match, spectators will be provided with a free public transportation service (buses,
trolley-buses, trams, metro, commuter trains and Aeroexpresses).
The free-of-charge service between the cities-organizers was used and highly in demand during the Confederation Cup,
during which 262 free trains were sent. In total, 52,954 fans took advantage of the free-ride service, of which 5,127
were foreign fans from 100 countries. B) Accommodation
All guests of the World Championship have the opportunity to choose and book their accommodation in hotels
independently through all available sales channels, including:
- on the FIFA website (http://hotels.FIFA.com/);
- on the official tourist portal of the Organizing Committee (http://welcome2018.com/);
- through the authorized FIFA placement operator - "MATCH Accommodation" (by phone in Moscow +7 499 658
- through other Russian and international online hotel booking systems, as well as directly in hotels.
In addition, the Organizing Committee provides information support in the area of accommodation by informing about
contact persons in the cities-
D) Ticket program
The tournament ticket program is entirely owned and implemented exclusively by FIFA. Ticket sales for the World Cup
started on September 14, 2017. There are four categories of tickets in the lineup, with tickets of the fourth category
- the cheapest - available only for Russian citizens.
To date, fans can apply for tickets for any match (except for the opening match and the final of the tournament).
Tickets purchased by spectators during the first two stages of sales (until April 3, 2018 inclusive) will be delivered
to the owners free of charge within a few weeks prior to the start of the tournament.
The last opportunity to purchase tickets for matches (including opening and final matches) will appear during the
"Last minute" sales phase in order of the first order (from April 18 to July 15, 2018). At this stage it will
be possible to purchase tickets not only on the FIFA website, but also at the ticket offices of the Main FIFA ticket
centers in the host cities.
For more information on filing applications, ticket products, sales stages, please visit the FIFA website
(http://www.fifa.com/). In addition, you can contact the support service of the Ticket Center of the FIFA World Championship by calling the hotline: +7 (495) 787 20 18 for residents of the Russian Federation or +4 (144) 563 20 18
for foreign citizens.
Currently, about 5 million applications for tickets have been submitted. The largest number of applications came
from Russian football fans (about 2.5 million). In addition, among the leaders - fans from Germany (338 thousand
tickets), Argentina (186 thousand tickets), Mexico (154 thousand tickets), Brazil (140 thousand tickets), Poland (128
thousand tickets), Spain ( 110 thousand tickets), Peru (100 thousand tickets) of Colombia (87 thousand tickets), the
United States (87 thousand tickets) and Holland (71 thousand tickets) (49% of all tickets were requested by fans from
D) Festival of fans FIFA
Festival fans FIFA (hereinafter referred to as the Festival) is the official place of public viewing of World Cup
matches. The official Festival program was first launched in 2006, during the World Championships in Germany. The total
number of spectators who visited the Festival sites at the last World Cup in 2014 in Brazil exceeded 5 million
In Russia, the festivals will be organized in all 11 host cities, the venue is already defined: the Vorobyovy Gory
in Moscow, the Stables area and part of the Champ de Mars in St. Petersburg, the central squares and popular rest areas
in all other cities (with a full list of site addresses see the FIFA website at:
Access to Festivals is free for all comers.
E) Information services of the Organizing Committee
For the fans of the World Championship, the Organizing Committee has created and is actively developing the tourist
portal welcome2018.com, where you can get the most useful and capacious information about the tournament itself, about
the host cities, and plan your stay in Russia. The portal is conducted in 5 languages, and already today the share of
foreign visitors to the portal is about 30%.
In addition, a free public Wi-Fi network will be established at all World Championship stadiums. During the
Confederations Cup, this service was widely in demand by viewers (more than 55,000 fans used the service).